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Resident reaches out to Amazon following Tangletown collision

What do you think? (7 Comments) April 25, 2011 at 7:52PM

This guest post comes to us via Tangletown resident Matt Kowalczyk.

This afternoon, as I was leaving for yoga, I watched the AmazonFresh delivery truck come down my street to deliver my weekly groceries. As he pulled up to my house, I heard a crackle crackle crackle as he drove the backend of his truck into the backend of my car. He was trying to avoid another car that was in a big hurry coming towards him. What I didn’t know, is that this driver was about to be in worse shape than my car.

I immediately shouted some expletive at this guy from my porch (me, swear? never.) and went down to assess the damage. Sure enough, he mangled the backend of my car. I don’t want to post the photos until we work out the details with the insurance companies. You see my street is excessively narrow, so I don’t really fault the guy. As I approached the driver, I could see that he was visiblty shaken. He is about 23 or 24 years old and he was scared. His truck was still blocking the street but he couldn’t move it because he was literally shaking. That’s when I started to learn about Bryce.

Bryce lives in Snohomish, and commutes an hour a day to drive this truck. This is his second incident in his short month of work as a driver for Amazon – he had a run in with a fire truck a few weeks ago. I don’t really think he is cut out to be a truck driver. What I also learned from Bryce, was that he is now going to be unemployed. Yep, he is guaranteed to lose his job over this, as Amazon’s insurance won’t cover him anymore. I spoke some more to Bryce and found out that he is the father of 2 year old boy, and he drives this truck to support his wife (who is in school) and his kid. When I heard him tell me that, I felt an empty hole in my belly. A couple thousand dollars of damage to my car is really not that big of deal to me, when compared to what he now is going to go through with his family.

When I was 25, I inadvertently signed off on a CD image for the PC game I was managing at Microsoft. I say inadvertently, because as we discovered later, the image was defective and Microsoft shipped 25,000 coasters. Recalling and reburning the disks cost Microsoft $500,000. You know what happened to me? I got promoted. I figured out what happened with the image and found a solution to the problem, but it still didn’t cover up the fact that Microsoft lost half a million dollars due to my error. Ironic, right?

In the grand scheme of things, Bryce’s little accident is meaningless. To Bryce though, its everything. He is going to struggle to find a new job to support his family. He has to drive the rest of the shift tonight trying to figure out how he can explain this incident to his wife. I can imagine he will have a sleepless night trying to figure out how he is going to support his two year old son. If I could do this all over again, I would have stopped him from calling his manager. He needs this job more than I need a rear bumper.

Amazon, if you’re listening, give Bryce another chance. Find him a job in the warehouse loading trucks instead of driving them. His family is depending on it.

____

 

Thank you, Matt, for sharing this post.

 

  • Hik Bikski

    Way to go neighbor! Glad you got to talk to the guy and learn the whole story. I’ll try to remember to hold the expletives next time I’m inconvenienced. No guarantees. :-) -Liz

  • Dorothy Richey

    This is great, thank you Mat ..More people should look beyond the obvious and find the details…My hert goes out to the guy.
    Dorothy R.

  • Cynic

    Great story! Sad to say, I’m pretty sure Amazon won’t give a damn about Bryce. I’ve rarely met anyone who had good things to say about working there. “Sweatshop” is usually uttered at some point in each story. OTOH, if this became a big, more widely-distributed story that made them look bad, they might throw Bryce a bone. You never know.

    • Greenlake resident

      unfortunately sounds like maybe he is just might not be the right person to be driving an amazon truck – i am sorry this happened – but not sure what this has to do with amazon being a bad company – this is called life. i feel for the guy but maybe he just needs to find a different job – we all have a story similar to this -

  • Anonymous

    I really appreciate you telling this story. My groceries were in that truck too, and I had been wondering about the driver. It is nice to hear the human story behind the dry information I had heard.

  • Cynthia

    Can we all call Amazon or Bryce’s manager? Bryce if your listening; REI is having a job fair next Wednesday. I don’t know your last name, but I will sign you up as Bryce Amazon :) and you can go at 6pm to their downtown store!! Unfortunately for right and wrong reasons it is very difficult to keep the insurance companies out of it. It’s can become a tangled web. I don’t know how Amazon is as an employer, but maybe there is a better job out there for Bryce. There is power in the community. Let’s see if we can all help this young father!

    • Cynthia

      To Greenlake Resident:
      Most of us are not cut out to be drivers, especially on narrow Seattle streets in big trucks. We all have stories similar to this, but did we have 2-year-olds to raise. Bravo to a young man trying to be a responsible father.